Customer service guarantee
Your satisfaction is a top priority
We will provide timely, courteous customer service. If we're ever discourteous or if your inquiry is not handled in a timely manner, please let us know. Your comments will help us to serve you better.
We will connect your service by the date promised. If we fail, we'll award you $50 for each working day we're late up to $250.
We will repair a rental security light within five working days of your notifying us that it's broken, or you'll receive one month of free electric service for the light.
We will provide you with an accurate bill. If your bill is ever inaccurate, in addition to correcting it, we'll award you 10 percent of the error. The minimum award will be $10, the maximum $500. This does not apply to estimated or prorated bills or to self-read meters.
We will respect your property. Respecting the property of others is a fundamental courtesy. If our employees damage your property, they will initiate a prompt, mutually agreeable resolution of the problem.
If you aren't happy, we want to know. Please contact us by email or call customer service at 800-257-4044 whenever you have a concern or a problem with your electric service.
