Bill inserts and newsletters
Important information
Here are the inserts, newsletters, and promotions we sent to our customers with their electric bills during the last 12 months. You'll find safety alerts, building resources, feature stories, recipes, free offers, and lots of product and service information. (pdf files)
September 2008
- Customer Connection - (MN only) Minnesota rate case update, Renewable Resource Adjustment on MN bills, GFCIs, school bus safety, building smaller, more energy-efficient homes to lower energy bills, 2009 pocket calendar order form
- Customer Connection - (ND and SD only) ND and SD rate case updates, building smaller, more energy-efficient homes to lower energy bills, 2009 pocket calendar order form
- Change a Light, Change the World - Huge savings on Energy Star fluorescent lightbulbs
- Minnesota cold weather rule - Steps to take if you can't pay your bill or service is disconnected
- ND emergency medical information - Third-party notification card
- Notice of annual cost-of-energy true-up
- Renewable resource cost recovery rate - (MN only) About the new rate on your bill
August 2008
- Your electricity - Environmental information on emissions, fuel sources, TailWinds, energy-saving tips
- Even monthly payment plan - Make budgeting easier by paying the same amount all year long
- Cool Savings - Get a rebate while saving money and energy
- Dual fuel - Combine your old furnace with a new, efficient electric heat system
July 2008
- ePay and EMP - Manage your account online "easy as pie"
- RDC - Get a rebate for installing an RDC system
- Customer connection FOR KIDS – Big Stone Plant ospreys, removing the Red River Lake dam, unplugging to save energy and money
June 2008
- Components of electricity - Here's a breakdown of costs for generation, transmission, and distribution. (MN only)
- Bill payment options – ePay, Ready Check, COLLECTpay, EMP, Summary billing, etc
- Thermal storage heating – Features and rebate
- Renewable Resource Adjustment - Explains the charge on your bill (ND only)
May 2008
- DollarSmart financing - A convenient, affordable, flexible way to buy new efficient electric technologies.
- Air-conditioning options - Heat pumps, ductless, or high-velocity
- Customer Connection newsletter - Customer Service Reps are ready for your call; Take charge of your energy bill; Dakota Hills Winery near Devils Lake; recipes, tips, community events
April 2008
- Geothermal heat pumps – Earth-friendly and budget smart
- Customer service guarantee – 5 promises and our 800 number to call for service
- Air-source heat pumps – Cool and heat your home while reducing your costs
March 2008
- Electric water heating - Advantages, rebates, financing, and off-peak rates
- CoolSavings - Air conditioner conservation program information and enrollment form
- Air-source heat pumps - Cool and heat your home while reducing your costs
- Customer Connection newsletter - Balancing resources to ensure reliable, affordable electricity; Handling broken or burned-out CFL lightbulbs; Wind power at Turtle Mountain Community College; Recipes, tips, events
February 2008
- Heating energy conservation tips - save money and energy
- Notice to small power producers in Minnesota about interconnection
- Your electricity - facts about fuel sources, emissions, and your choices
- Thermal storage heat - rebates and features
January 2008
- Minnesota House Therapy - Program provides energy-saving home improvements for income-qualifying customers
- Customer Connection newsletter - Protect yourself against phone phishing, The story of the County Line, recipe, tips, events
- Dual fuel - A plenum heater can help you manage your energy costs
- Notice of public hearings for Minnesota rate increase
December 2007
- Holiday greetings and energy-saving ideas from Chelsey
- Electric water heating - Advantages, rebates, and financing offered
- Free booklets offer - How to reduce energy costs and At your service - a list of the services we provide for commercial and industrial customers
- Interim change in electric rates in effect as of November 30, 2007
- Notice of public hearings for Minnesota rate increase
November 2007
- Energy gift certificates - Perfect for anyone
- Thermal storage - It's comfortable, efficient, and rebates are available
- Minnesota Customer Connection newsletter - The Minnesota rate case, energy-saving tips, Headwaters Science Center in Bemidji, MN, recipe, tips
- Customer Connection newsletter - North Dakota and South Dakota economic development efforts, Headwaters Science Center in Bemidji, MN, recipe, tips
- Energy conservation tips
October 2007
- Bill payment help for military personnel
- Change a Light, Change the World - Huge savings on Energy Star compact fluorescent lightbulbs
- North Dakota electric rate schedule #8 - Rural/farm
- North Dakota electric rate schedule #1 - Residential
- North Dakota electric rate schedule #4 - Commercial
- Minnesota cold weather rule - Steps to take if you can't pay your bill or service is disconnected
